Featured episode
Joe Wheeler of Bluemvmt and CX/Digital
On this episode of the “Reinventing Customer Experience” podcast, Arun Shastri and Gopi Vikranth discuss digital-first customer experience with Joe Wheeler, CEO of Bluemvmt and CX/Digital. A published author whose latest book, "The Digital-First Customer Experience" breaks down modern business strategies, Joe dives into how analytics and machine learning will drive customer loyalty while sharing analysis of the customer experience practices of some of the world’s best-known brands.
FEATURED EPISODE
Jenny Wolski of Petco
Featured episode
Lucy Werner of Rosewood Hotel Group
Featured episode
Veetika Joshi Deoras of Indian Hotels Company Limited(IHCL)
FEATURED EPISODE
Brandon Purcell of Forrester
Featured episode
Harit Talwar of Goldman Sachs
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Miniseries
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Industry leaders talk about the evolution of customer experience
Industry leaders talk about the evolution of customer experience
About the Host(s)
Arun Shastri and Gopi Vikranth are principals at ZS. Arun leads ZS’s AI practice and oversees analytics services and solutions for several industry sectors. Gopi is a seasoned decision sciences and analytics executive with extensive expertise in retail, gaming and hospitality, pharma and P&C industries.